I had a great experience with customer service today! I bought one of the re-usable plastic tumbler's from Peet's to use for cold drinks a few weeks back. My lovely husband thought the top and straw were disposable and threw them out! I went to my regular Peet's store to see is they sold those parts and they said they could not help me... *Sigh* so I thought why not try to get them from the website, or the headquarters in Emeryville, so I emailed through the website.
A great customer service person emailed me back saying 'how sorry she was my husband thought the top was trash,'!! and she just wanted to give me a whole new tumbler to replace it! She asked me which Peet's I usually went to, I told her and I got a super nice email from the store manager at the Hazel and Madison Peet's and I went in tonight and picked it up!!
Restores my faith in folks who work in retail!!!!!!!
Here are the pictures and I hope you all have a great Thursday!
flower and coral pillow |
here is a close up! |
you can almost see the button holes. I need to pick out some cute buttons! |
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